Slingshot Entertainment

General

Q: How can I receive a printed catalog of Slingshot Entertainment Films?
A: Click on the “Print Catalog” button on the bottom of our home page. This will take you directly to our catalog. Follow the instructions and you will be able to print VHS, DVD or our entire catalog.

Q: What do I do if I find my Slingshot DVD is defective?
A: Most retailers will take product back and exchange it for the same title as long as you have a receipt. If you bought it directly from SlingShot, please call 818-973-2480 and ask for Patty.

Q: I can’t find a title at my local retail store. May I order directly from you?
A: While SlingShot prefers to support our retail and internet partners, we understand our product may not be available in your local area. Please check the “Ordering Info” button on the bottom of our home page for complete information on how to order our product.

Q: Will I get the same experience from watching an IMAX ® film on my television as I did seeing it at the theater?
A: Nothing can match the experience of watching a film on a 80 foot screen at a Giant Screen Theater. However the picture quality of each Slingshot Large Format DVD is unsurpassed and The Dolby Digital 5.1 or DTS soundtrack will remind you of your giant screen theater experience.

Q: What are region codes?
A: Motion picture studios require that DVDs include codes preventing playback of certain discs in certain geographical regions. Players sold in each region include a built-in code. Thus, discs bought in one country may not play on players bought in another country. Regional codes are optional. Discs without codes will play on any player in any country. All SlingShot discs are made for playback in NTSC.
Players and discs are identified by their region number:

1:	Canada, U.S., U.S. Territories
2:	Japan, Europe, South Africa, Middle East (including Egypt)
3:	Southeast Asia, East Asia (including Hong Kong)
4:	Australia, New Zealand, Pacific Islands, Central America, South America, Caribbean
5:	Russia, Indian Subcontinent, Africa (also North Korea, Mongolia)
6:	China

Q: If I have a DVD-ROM drive, can I play DVDs on my computer?
A: DVDs are played in a DVD player hooked up to a TV. DVD-ROMs contain computer data and are read by a computer’s DVD-ROM drive. Many new computers can also play DVD-Videos. However, programming on DVD was made primarily for stand-alone home DVD units.

Q: What's a dual-layer disc? Will it work in all players?
A: A dual-layer disc has two layers of data, and one of them is semi-transparent. Both layers are readable from the same side-- a dual-layer disc can hold almost twice as much as a single-layer disc, for over four hours of video. All DVD players and drives can play dual-layer discs.

Q: I see that you have 3D DVDs for sale. Do I have to watch them with red and blue cardboard glasses?
A: Red and blue glasses, also known as anaglyph glasses, have been used for stereoscopic viewing for years. These particular glasses are best used for 3D artwork viewing and for 3D photographs. Although attempts have been made for some home video and broadcast TV, anaglyph glasses do not offer maximum 3D potential for home TV viewing. For television, colors are not accurate, and the 3D illusion usually does not come across vividly. Viewers often have complained of headache or eye strain when using anaglyph glasses for TV. SlingShot uses the 3D shutter glass system with our product.

Q: I bought your 3D glasses and the glasses are flickering. Can you help me?
A: The 3D shutter glasses will always have a slight flicker for normal television viewing. The glasses are shuttering because they are syncing up to the television signal to create true 3D when viewing a program produced specifically for 3D shutter glasses.

Q: Can I reduce the amount of flicker?
A: Yes. There are a few ways of reducing flicker.

1:	3D programs using shutter glasses are best viewed in a dark room or at night. Any bright light source other than your TV set can cause a noticeable flicker effect.
2:	Be sure the Picture/Contrast levels on your TV monitor are set at the middle range setting to reduce flicker in your glasses. You may want to reduce the COLOR intensity on the TV monitor as well.

Q: Why is the picture hard to watch?
A: If the picture is hard for you to watch, you may be seeing reversed 3D images. If so, press the MODE button on your emitter sync box once and the picture will adjust. A reversed 3D image means that the left and right fields are reversed and the background will dominate the foreground.

Q: I am not seeing 3D on my screen. What is wrong?
A: There could be various reasons for this. Always remember that the 3D shutter glasses and emitters are fragile and need to be handled with care.

1:	If you have a LCD, HDTV or Plasma monitor, shutter glasses are not compliant. 3D shutter glasses work with sequential video fields for standard TV monitors using line resolution.
2:	If you are using a projection TV with a LINE DOUBLER, you must turn off the line doubler to view this program.
3:	The batteries inside your glasses could be dead. When new, these batteries can last up to 100 hours of viewing. The batteries are 3 volt Lithium series 1620 and can be found at any store selling camera or medical batteries. The glasses require 2 batteries. Refer to the main menu of the DVD for installation.
4:	Check to see that your system is plugged in and connected properly. Refer to the set up guide on the main menu of the DVD for installation.
5:	Make sure that the eyes of the emitter are aimed toward your glasses within a range of 6 feet. Do not block the eyes of the emitter including adhesive tape.
6:	Make sure you are viewing a 3D stereoscopic program intended for 3D shutter glasses. 2D versions do not require 3D glasses.

Q: Can more than one person view this program?
A: Yes. You can order additional glasses without an additional emitter for cost savings. The recommended maximum amount of glasses to one emitter for home viewing is 6.